Legal agreement
Terms & conditions.
These terms govern your access and use of our virtual card services, APIs and website. Please read them before using the platform.
On this page
Welcome to Sparq
Welcome to Sparq (“Platform”, “we”, “our” or “us”). These Terms and Conditions (“Terms”) govern your access and use of our virtual card services, APIs and website.
Important
By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.
01
Eligibility
To use our platform, you must meet the following requirements:
- Be 18 years of age or older
- Be legally permitted to use crypto payment services in your jurisdiction
- Comply with all local cryptocurrency regulations
- Provide accurate and truthful information during registration
By accessing the platform, you confirm your compliance with local crypto regulations.
02
Services provided
We provide non-custodial crypto-to-card solutions, including:
- Non-custodial USDT-to-card conversion
- Virtual prepaid card issuance
- Real-time spending of your card balance
- Transaction monitoring and reporting
Supported asset
Cards are funded with USDT only, on three networks. Cards are issued through regulated third-party issuers.
USDT · TRC20
USDT · ERC20
USDT · BEP2003
Prohibited use
You may not use our platform for illegal activities, including but not limited to:
- Money laundering or terrorist financing
- Buying or selling illicit goods or services
- Circumventing sanctions or embargoes
- Fraudulent transactions or identity theft
- Market manipulation or insider trading
- Violation of intellectual property rights
- Harassment of, or abusive behaviour towards, other users
Zero-tolerance policy
We maintain a zero-tolerance policy against abuse and reserve the right to block any account found in violation of these Terms.
04
KYC/AML compliance
Some services require eKYC verification depending on your region and the card you choose. Three of our four BINs require it. We also offer a KYC-free virtual card for qualified users under specific transaction limits, in partnership with compliant providers.
KYC-free options
- Qualified users under specific transaction limits
- Partnership with compliant KYC-free providers
- Enhanced privacy for smaller transactions
- Automatic compliance monitoring
Detailed AML/KYC policy
For comprehensive information about our compliance procedures, review the dedicated policy.
05
Fees and charges
All fees are displayed before you confirm a transaction. Our fee structure includes:
- A one-time card issuance fee, from $18.00 to $40.00 depending on the card
- A top-up fee of 3% + $3.00, the same on every card
- The USDT conversion rate applied at top-up
- Blockchain network fees charged by the network you send on
- Cross-border transaction fees, where a merchant's acquirer applies them
Dynamic pricing
Rates may vary with blockchain congestion, real-time foreign exchange and market conditions. Every fee is shown before you confirm.
06
Refunds — Infinite card
All approved refunds processed on the Infinite card are subject to a 2% refund fee per transaction, calculated on the original transaction amount. The fee is deducted at settlement and is non-negotiable.
2%
Refund fee, per transaction, deducted at settlement
3–10
Business days from merchant confirmation
Eligible refund scenarios
- Merchant-confirmed transaction reversals
- Duplicate charges from the same merchant
- Unauthorised transactions reported within 30 days
- Service not rendered or goods not delivered, with supporting evidence
Important notice
The 2% refund fee is charged on the original transaction amount and is non-refundable. Refunds are only initiated on confirmation from the merchant or card network. Sparq does not guarantee refund approval — decisions are subject to the merchant's own refund policy and network rules.
07
Risk disclaimer
Crypto markets carry real risk. By using our services, you acknowledge:
- Price movement in USDT against the US dollar, including de-pegging events
- Blockchain network congestion and delays on TRC20, ERC20 and BEP20
- Regulatory changes affecting crypto payments
- Technical issues at third-party providers and card issuers
- Market liquidity fluctuations
Use at your own risk
You agree to use our services at your own risk. We are not responsible for loss of funds, delays or price changes during card top-ups or conversions.
08
Intellectual property
All content, logos, code and trademarks are the intellectual property of Sparq or licensed to us. This includes, but is not limited to:
- The Sparq logo and branding materials
- Website design and user interface
- Application code and features
- Documentation and user guides
- API specifications and tools
Unauthorised use prohibited
Unauthorised use, reproduction or distribution of our intellectual property is strictly prohibited and may result in legal action.
09
Termination
We reserve the right to suspend or terminate your account for:
- Violation of these Terms and Conditions
- Suspicious or fraudulent activity
- Non-compliance with KYC/AML requirements
- Prohibited use of the platform
- Regulatory or legal requirements
Account termination process
On termination we will give reasonable notice where possible, and assist with recovery of any remaining funds, subject to compliance requirements.