Data protection
Privacy policy.
How we collect, use and protect your personal information when you use Sparq.
On this page
Our commitment to privacy
Your privacy is fundamental to your trust in our services. This policy sets out our practices around the collection, use and protection of your personal information when you use the Sparq platform.
Privacy first
We believe in privacy by design, and collect only the minimum data necessary to provide the service effectively and securely.
01
What we collect
Only what is necessary to provide the service. Four categories:
Account data
To create and maintain your account.
- Email address
- IP address
- Wallet addresses
- Account preferences
Transaction data
Records of your platform activity.
- USDT top-ups
- Card usage history
- Transaction amounts
- Merchant information
Device information
Technical details about how you access the platform.
- Browser type and version
- Operating system
- Device ID
- Screen resolution
eKYC information
Only when the card you choose requires it.
- Full name
- Government ID
- Proof of address
- Verification selfie
02
Use of data
Your data is used solely to provide and improve the service:
- Provide our services — enable card issuance, top-ups and spending
- Improve performance — platform reliability and user experience
- Security and compliance — monitoring for fraud, suspicious activity and regulatory obligations
- Service notifications — important service updates, no ads
No marketing use
We never use your personal data for marketing purposes, and never sell it to third parties.
03
Cookies and analytics
We use cookies and analytics tools to improve the experience and the platform's performance. You can opt out at any time via your browser settings.
- Google Analytics
Website performance and user behaviour analysis - Optional
- Hotjar
User experience optimisation and heatmap analysis - Optional
- Essential cookies
Authentication, security and basic functionality - Required
Cookie control
Manage your preferences in your browser settings, or contact us for help opting out of analytics tracking.
04
Data sharing
We never sell, rent or trade your personal information to third parties for marketing.
When we do share data
Only with trusted third-party providers involved in running the service:
- Card issuers and payment processors
- KYC/AML verification providers
- Transaction monitoring services
- Regulatory compliance partners
Legal requirements
We may share data when required by law or court order, or to protect our rights and the safety of our users.
05
Data security
The measures protecting your data:
- End-to-end encryption — sensitive data encrypted with industry-standard protocols
- Secure APIs — protected endpoints with authentication and rate limiting
- Blockchain verification — deposits verified on-chain
- Continuous monitoring — 24/7 security monitoring and threat detection
Card data
Card numbers are issued and stored inside a PCI DSS compliant environment, audited on the standard's schedule.
06
Your rights
You have the following rights over your personal data:
- Access — request a copy of all data we hold about you
- Correction — update or correct inaccurate information
- Deletion — request deletion of your personal data, subject to legal retention requirements
- Communication preferences — opt out of non-essential communications